Front Desk Supervisor
Core
Supervise daily front desk operations, lead and support Front Desk Agents, and ensure service compliance with Sofitel standards during pre-opening and daily shifts.
Role type
Front Desk Supervisor
Builds
Front Office service delivery for Sofitel/La Maison hotels
Domain
Luxury hospitality
Deliverable
product features
Required skills
Front desk operations, staff training and recruitment, SOP development, shift coordination, complex guest issue resolution, cash handling, housekeeping liaison, PMS OPERA proficiency
Preferred skills
Pre-opening experience, luxury hotel experience, supervisory experience
Technologies
PMS OPERA
Responsibilities
Supervise and coordinate Front Desk Agents on shifts, manage complex guest situations and billing disputes, control cash and financial procedures, liaise with Housekeeping, replace Front Desk Manager in absence, contribute to recruitment and training, develop training materials and scripts, test opening scenarios
Seniority
Mid-level, hands-on IC