Service-Experte für den Premium-Automobilhersteller BMW/MINI (w/m/div.)
Core
Handling customer inquiries via phone and written communication for BMW/MINI vehicles, apps, and digital services.
Role type
Customer Service Specialist
Builds
Customer support for BMW/MINI digital products and services
Domain
Automotive / Customer Support
Deliverable
client delivery
Required skills
German (fluent), MS Office, customer service, problem-solving, internal collaboration
Responsibilities
Answering customer inquiries by phone and in writing, assisting with setup and usage of digital products, escalating complex issues to relevant departments, collaborating with internal stakeholders
