Regional Field Collection Manager - Jawa Timur Bali Nusra
Core
Manage and optimize collection operations for consumer lending products across specific regions, ensuring profitability and customer satisfaction.
Role type
Senior IC collection operations manager
Builds
Collection processes and customer support workflows
Domain
Consumer finance / Credit operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Data-driven analysis, Operational budget management, Staffing and resource allocation, KPI and target setting, Cross-functional collaboration, Decision making
Preferred skills
Consumer lending product management, Multi-finance company experience, Leadership in high-growth environments
Responsibilities
Manage collection operations efficiency, Liaise with top management, Review and adjust operational budgets, Manage customer support processes, Handle area operations for East Java, Bali, and Nusa Tenggara
Seniority
Senior, hands-on IC