Front Desk Agent
Core
Facilitate guest arrival and departure, process payments, and provide information and assistance to guests and visitors at a hotel front desk.
Role type
Front Desk Agent
Builds
Guest check-ins, check-outs, room assignments, and billing for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest relations, cashiering, reservation management, room billing, loyalty program management, computer literacy (Microsoft Windows), Opera PMS knowledge, English fluency
Preferred skills
Prior hospitality experience, guest relations experience, cashiering experience
Responsibilities
Process guest registrations and check-outs, resolve guest complaints, coordinate guest room billing, document and confirm reservations and cancellations, block rooms in computer, generate daily and weekly reports, communicate hotel services and amenities to guests
Seniority
Entry-level to Mid-level, individual contributor