ServiceNow Platform Lead
Core
Own and evolve an enterprise-scale ServiceNow platform within a telecommunications organization, driving strategy, governance, and automation to support complex operational and customer systems.
Role type
Senior ServiceNow Platform Lead (Telecommunications)
Builds
Enterprise ServiceNow platform, automation workflows, and integrations for telecom operations
Domain
Telecommunications / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform ownership, telecommunications industry experience, platform strategy and governance, multi-team delivery leadership, ServiceNow architecture and core modules (ITSM, ITOM), stakeholder influence, cost optimization
Preferred skills
AI and automation integration, vendor management, commercial awareness
Technologies
ServiceNow, ITSM, ITOM
Responsibilities
Own end-to-end ServiceNow platform lifecycle including strategy and roadmap; Drive platform performance, adoption, and cost efficiency; Lead multi-team delivery across complex enterprise environments; Shape platform architecture and data strategy; Ensure alignment with telecommunications-specific processes and systems; Embed automation and AI capabilities to improve service outcomes
Seniority
Senior, hands-on IC with strategic leadership
