Front Desk Receptionist
Core
Manage guest reservations, handle enquiries across multiple channels, and deliver personalized luxury hospitality experiences to ensure seamless guest journeys.
Role type
Reservations Agent (Luxury Hospitality)
Builds
Room bookings, guest profiles, and personalized itineraries for Park Hotel Kenmare guests
Domain
Luxury Hospitality / Hotel Management
Deliverable
product features
Required skills
Reservation management, upselling, PMS proficiency, guest relations, multi-channel communication, data entry, shift flexibility
Preferred skills
Experience in luxury hotel environment, knowledge of local attractions and dining, group booking coordination
Technologies
Hotel PMS, third-party booking platforms
Responsibilities
Handle room reservation enquiries via telephone, email, and online channels; input and manage reservations in hotel PMS; maximize occupancy through upselling; coordinate with Front Office, Concierge, and F&B teams; manage check-ins/check-outs in absence of Duty Manager; prepare daily arrival reports
Seniority
Individual Contributor, operational level