Conseiller Relation Clients H/F
Core
Multi-channel customer service representative handling inbound calls, managing the full customer lifecycle (inquiries, subscriptions, cancellations, appointments), and promoting online agency services for a water distribution utility.
Role type
Customer Service Representative (Water Utility)
Builds
Customer service interactions and online self-service adoption
Domain
Utilities (Water Distribution)
Deliverable
client delivery
Required skills
Multi-channel communication, customer lifecycle management, data entry and database management, conflict resolution, procedural compliance
Preferred skills
Knowledge of water industry and potable water distribution practices, CRM software experience
Technologies
CRM software, online customer portals, e-invoicing systems
Responsibilities
Answering inbound customer calls, managing customer requests across the lifecycle, verifying and enriching customer databases, handling customers with financial difficulties, reporting incidents or anomalies, applying company procedures
Seniority
Mid-level, experienced