Manager, Driver Core Operations
Core
Lead end-to-end driver operations including onboarding, support, payments, and quality assurance to ensure reliable service at scale.
Role type
Manager, Operations
Builds
Driver operational lifecycle systems and processes
Domain
Ride-hailing / Superapp
Deliverable
product features
Required skills
Operations leadership, people management, process improvement, data analysis, change management, automation/AI tool usage
Preferred skills
Leading large-scale operations, translating data to insights, working with operational metrics
Responsibilities
Lead driver onboarding, support, payments, and QA; Own operational performance metrics; Partner with COE and BPO teams; Drive process improvements via automation; Ensure readiness for product launches and regulatory changes; Develop high-performing teams
Seniority
Manager, hands-on leadership
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