Agent de Réservation Individuel H/F/X CDI Temps plein 39h/semaine
Core
First point of contact for guests before arrival, handling individual reservations, sales, and administrative follow-up for the Ibis Paris Bastille Opéra hotel.
Role type
Individual Reservation Agent
Builds
Hotel room bookings and guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
telephone reservation handling, email request processing, invoice reconciliation, loyalty program promotion, hotel amenity consultation, multi-platform messaging (Booking.com, Expedia), administrative file management
Preferred skills
prior experience in reception or customer relations, second foreign language
Technologies
booking software, reservation systems
Responsibilities
Answer client messages and requests on Booking.com and Expedia, control and verify individual reservations, follow up on unpaid invoices, present the ALL – Accor Live Limitless loyalty program, advise clients on hotel services to drive sales
Seniority
Entry-level to Junior