American Girl Direct Service Associate - Seasonal (Remote - IL)
Core
Seasonal Direct Service Agent providing phone and email support for American Girl catalog and online customers during peak holiday season.
Role type
Seasonal customer service representative
Builds
Customer support for American Girl and Mattel premium brands
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
Customer service, problem-solving, data entry, basic math, typing (30 WPM), Microsoft Windows proficiency, web browsing
Preferred skills
Previous customer service, call center, or retail experience
Responsibilities
Handle inbound and outbound calls and emails, resolve product and order inquiries, process transactions, document interactions, research solutions, assist with training seasonal staff
Seniority
Entry-level, seasonal
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