IT Support Technician
Core
Providing first and second-line IT support, managing user accounts, and maintaining physical network infrastructure and server equipment for internal users and contractors.
Role type
IT Support Technician (Level 1/2)
Builds
Local IT infrastructure, user device environments, and network services
Domain
IT Operations / Hardware & Software Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, OS configuration (Windows, macOS, Linux), User account management, Network cabling and patching, Inventory management, Incident resolution, Remote management tools
Preferred skills
Certifications in IT systems administration, Enterprise employment experience
Technologies
Okta, Active Directory, Azure AD, o365, Windows, macOS, Linux, iOS
Responsibilities
Installing, configuring, and troubleshooting user laptops, workstations, printers, and mobile devices; Managing user accounts in identity systems; Performing physical network tasks including cabling and device installation; Maintaining server and network equipment in data centers; Managing IT asset inventory and logistics; Resolving incidents and escalating to third-party suppliers; Deploying system updates and ensuring service availability.
Seniority
Mid-level, hands-on IC
