Premier de réception (H/F/X)
Core
Lead the front desk team to ensure impeccable service quality and a positive guest experience at an ibis hotel.
Role type
Front Office Supervisor / Team Lead
Builds
Guest check-in/check-out processes, billing operations, and team performance
Domain
Hospitality / Hotel Front Office
Deliverable
product features
Required skills
Team supervision and coaching, PMS Opera Cloud mastery, front office and billing procedures, conflict resolution, upselling and loyalty program management, operational standards compliance
Preferred skills
Third language proficiency, organizational and prioritization skills, guest satisfaction focus
Technologies
Opera Cloud
Responsibilities
Supervise and lead the front desk team daily, ensure warm and personalized guest reception, manage check-in, check-out, and billing operations, train and develop front desk staff, handle complex guest requests professionally, collaborate with accommodation, F&B, and technical teams, contribute to upselling and the ALL loyalty program
Seniority
Mid-level, hands-on IC with team leadership