Duty Manager - The Hoxton Bengaluru City
Core
Lead day-to-day hotel operations and guest experience during shifts, ensuring seamless service across all departments.
Role type
Operational leadership (Duty Manager)
Builds
Guest experiences, operational continuity, and brand standards for a lifestyle hotel
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Operational leadership, guest relations, cross-functional collaboration, emergency management, shift management, PMS knowledge (Opera Cloud), problem-solving, decision-making
Preferred skills
Experience in lifestyle or luxury hotels, passion for hospitality, adaptability, team collaboration
Technologies
Opera Cloud
Responsibilities
Lead shift operations, handle guest requests and service recovery, coordinate with department heads, conduct hotel walkarounds, manage emergencies, produce shift reports
Seniority
Mid-level operational leader