Chef de Brigade F/H
Core
Oversee administrative organization of the front desk and supervise receptionists to ensure quality service and client experience.
Role type
Front Office Supervisor (Chef de Brigade)
Builds
Front desk operations, guest check-in/check-out, billing, and inventory management for a luxury hotel.
Domain
Luxury Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations management, VIP and group handling, financial reporting, team supervision and training, inventory control, PMS proficiency
Preferred skills
Conflict resolution, cross-departmental coordination, leadership
Technologies
OPERA Cloud, Micros, Knowcross
Responsibilities
Ensure quality physical, telephone, and digital guest reception; Manage guest requests, complaints, and delicate situations; Supervise check-in/check-out, billing, and cash handling; Control daily financial reports and guest accounts; Train and support the reception team; Coordinate with other hotel services.
Seniority
Mid-level, hands-on supervisor