GSA - Front Office
Core
Manage guest arrivals, departures, and daily front desk operations to ensure a memorable hotel experience.
Role type
Front Office Manager / Supervisor
Builds
Guest check-in/check-out processes, room assignments, and hotel facility promotions
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service management, account settlement, up-selling, multi-tasking, problem solving, team coordination
Preferred skills
Opera PMS knowledge
Responsibilities
Greet and check-in guests, respond to guest requests, settle accounts, promote hotel facilities, maintain front desk standards, oversee day-to-day front office operations
Seniority
Individual Contributor, operational level
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