Digital Product Manager, Voice
Core
Define, deliver, and manage customer-facing voice experiences including conversational AI, IVR, and contact center support to improve agent efficiency and customer containment.
Role type
Digital Product Manager (Voice & Contact Center)
Builds
Contact center capabilities across SaaS platforms and internally built systems
Domain
Insurance / Customer Experience / Voice Technology
Deliverable
product features
Required skills
Product discovery, backlog management, roadmap execution, stakeholder alignment, data-driven decision making, risk identification, SaaS vendor management
Preferred skills
Contact center technologies, AI/LLM/GenAI knowledge, Scrum Master or Project Management experience
Responsibilities
Shape capabilities across the voice channel, translate insights into actionable priorities, drive execution with third-party engineering teams and vendors, align work with product vision, decompose problems into manageable stories
Seniority
Mid-level, hands-on IC