Assistant Front Office Manager
Core
Lead, train, and recognize the Front Office team to deliver exceptional guest service and support daily hotel operations.
Role type
Assistant Front Office Manager
Builds
Guest experiences and operational efficiency for Fairmont Hotels & Resorts
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service leadership, team supervision and training, conflict resolution, scheduling and shift management, performance evaluation, compliance with safety/security regulations, industry trend analysis, operational auditing
Preferred skills
Opera Cloud PMS knowledge, hotel loyalty program management, basic first aid certification
Technologies
Opera Cloud, Windows (Word, Excel, PowerPoint)
Responsibilities
Oversee daily front office operations, assist guests with facility inquiries, supervise and motivate front office staff, support achievement of hotel metrics (upsells, loyalty enrollment), resolve guest complaints, maintain service standards through audits and coaching, conduct performance evaluations, manage staff scheduling and shift coverage, communicate shift information via logs and meetings, train new staff, ensure public area presentation, ensure policy and safety compliance
Seniority
Mid-level, hands-on IC