Service Delivery Manager
Core
Advise and guide customers/partners to maximize value from IFS Success Service through end-to-end service planning and governance.
Role type
Senior Service Delivery Manager (Enterprise Software)
Builds
Successful customer engagements and value realization for IFS Success Service
Domain
Enterprise Software / IT Services
Deliverable
client delivery
Required skills
Service delivery management, enterprise software solutions, IFS Applications, customer relationship management, contract interpretation, leadership, problem-solving
Preferred skills
IFS FSM/PSO APPs, IFS Service Portfolio delivery
Technologies
IFS Applications, FSM/PSO APPs
Responsibilities
Plan end-to-end service delivery, advise customers on efficient service use, identify process improvement opportunities, lead service governance with stakeholders, read and deliver customer contracts
Seniority
Senior, hands-on IC
