Shift Lead, Partner Service
Core
Manage partner service operations, supervise agents, and monitor performance metrics during assigned shifts.
Role type
Shift Lead (Partner Service)
Builds
Partner service operations for food delivery platform
Domain
Food delivery / Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
shift management, queue monitoring, resource allocation, real-time coaching, KPI tracking, incident response, team supervision, performance analysis, reporting, onboarding support
Preferred skills
none stated
Technologies
none stated
Responsibilities
Manage Partner Service operations during assigned shifts, Monitor queue health and service levels, Supervise agents and provide real-time coaching, Track hourly KPIs and operational metrics, Take immediate action during service disruptions, Prepare shift summaries and daily reports
Seniority
Individual Contributor, operational lead
