Shift Lead | Boston

Boston💼 Full-time💰 $20–$20🗓 2026-09-26 → 2026-09-27

Core

Lead shift operations for a high-volume cafe, ensuring smooth service, team coordination, and exceptional hospitality for customers.

Role type

Shift Lead (Hospitality/Cafe)

Builds

Coffee and matcha products, customer experiences, store operations

Domain

Food & Beverage / Cafe

Deliverable

product features | client delivery

Required skills

Coffee and/or matcha expertise, multi-tasking, interpersonal communication, team leadership, operational process adherence, customer issue resolution, sales and foot traffic initiatives

Preferred skills

Weekend and holiday availability, ability to lift 25+ lbs, long-term standing

Technologies

None stated

Responsibilities

Craft coffee and matcha products, provide exceptional hospitality, support GM in training new employees, open and close the store safely, handle and solve customer issues, lead initiatives to increase foot traffic and sales

Seniority

Entry-level to Mid-level, hands-on IC

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About blankstreet

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.