Fraud Analyst Officer
Core
Investigate card transaction alerts, resolve disputes, and ensure compliance within the Anti-Fraud & Financial Crime Center.
Role type
Fraud Analyst Officer (Middle Office)
Builds
Dispute resolution outcomes and fraud investigation reports for card scheme platforms
Domain
Banking / Financial Crime / Card Schemes
Deliverable
client delivery
Required skills
Card transaction monitoring, Visa/MasterCard dispute rules, regulatory compliance, investigation, case management, analytical abilities
Preferred skills
Knowledge of Visa/MasterCard dispute rules, out-of-the-box thinking, stress management
Technologies
Visa platforms, MasterCard platforms
Responsibilities
Review card transaction monitoring alerts to identify suspicious activity, investigate and take immediate action on alerts, resolve dispute requests for card holders, maintain investigation records and case outcomes, develop and maintain knowledge of card scheme rules
Seniority
Mid-level, hands-on IC