ServiceNow Consultant Lead Product Analyst
Core
Lead ServiceNow discovery workshops, design scalable solutions for CSM and ITSM, and manage integrations and automation for financial services clients.
Role type
Senior ServiceNow Solution Consultant / Product Analyst
Builds
ServiceNow CSM and ITSM solutions, integrations, automated workflows, and user-centric interfaces
Domain
Financial Services / Banking
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow CSM, ServiceNow ITSM, JavaScript, Glide APIs, Flow Designer, REST/SOAP integrations, Integration Hub, OAuth 2.0, SAML, SSO, Agile/Scrum, UAT Support
Preferred skills
Banking/Financial Services domain knowledge, GDPR compliance, ATF testing, Technical documentation, Stakeholder Management
Technologies
ServiceNow, JavaScript, Flow Designer, REST, SOAP, OAuth, SAML, MID Server
Responsibilities
Lead discovery workshops with stakeholders, perform fit-gap analysis, design functional and technical solutions, define user stories and acceptance criteria, support UAT and production readiness, provide best-practice advisory for upgrade-safe configurations
Seniority
Senior, hands-on IC
