Superviseur de production IT/ Team Leader H/F
Core
IT Production Supervisor / Team Leader managing a team of technicians to deliver high-quality support services to sensitive and strategic VIP users.
Role type
Team Lead / Supervisor (IT Support)
Builds
IT support services and incident resolution for VIP clients
Domain
IT Service Management / Support Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team management, operational planning, performance monitoring, process adherence, stakeholder communication, data analysis (Excel), service quality assurance
Preferred skills
Leadership, user satisfaction focus, organizational rigor, analytical thinking, priority management
Responsibilities
Organize and plan team activities to ensure service continuity, supervise daily operations and incident handling, monitor and report on performance indicators, coordinate with stakeholders and technical committees, drive continuous process improvement
Seniority
Mid-Senior, hands-on IC with management responsibilities
