Butler
Core
Provide comprehensive pre-arrival, during-stay, and departure services for resort guests, managing itineraries, reservations, and villa readiness.
Role type
Senior Butler / Guest Services Manager
Builds
Luxury guest experiences and seamless villa operations
Domain
Hospitality / Luxury Resort
Deliverable
client delivery
Required skills
Butler operations, villa maintenance oversight, itinerary management, SOP implementation, cost control, inventory management, hotel property management systems
Preferred skills
Training coordination, cross-departmental collaboration, local hotel regulations knowledge
Technologies
Hotel property management systems
Responsibilities
Coordinate with Housekeeping and Engineering to ensure villa readiness; Manage guest itineraries including flights, dining, and tours; Conduct routine inspections of assigned areas and Front Office equipment; Control costs and manage inventory; Promote in-house facilities and external recommendations; Assist in training other departments.
Seniority
Mid-level, hands-on operational lead