Team Lead Client Service (m/f/x)
Core
Lead a client service team in a FinTech environment, managing operations, performance, and service quality to reduce contact volume and improve client experience.
Role type
Senior Team Lead, Client Service Operations
Builds
Client service operations and support workflows for a digital investment and banking platform
Domain
Financial Services / FinTech / Banking
Deliverable
Dashboards & analysis | Client delivery
Required skills
Team leadership, operational management, performance analysis, stakeholder communication, process optimization, quality assurance, coaching
Preferred skills
Financial services experience, tax knowledge, Italian or German language skills
Technologies
Performance reporting tools, collaboration platforms
Responsibilities
Lead team lifecycle from hiring to development, drive daily operational steering via KPI translation, own service quality through QA collaboration, act as domain owner for process improvements, manage stakeholder communication during incidents
Seniority
Senior, hands-on IC with management responsibilities
