Delivery Manager
Core
Executive accountability for ServiceNow delivery quality, commercial performance, and operational efficiency across a portfolio of implementations, managed services, and staff augmentation.
Role type
Senior Delivery Manager (ServiceNow)
Builds
ServiceNow delivery portfolio (project-based implementations, Managed Services, Customer Outcomes, Staff Augmentation)
Domain
IT Consulting / Enterprise Software (ServiceNow)
Deliverable
client delivery
Required skills
P&L accountability, multi-geography delivery model management, commercial acumen, team leadership, risk management, ServiceNow platform expertise
Preferred skills
ServiceNow certifications, experience in ServiceNow Elite or Premier Partner environments
Technologies
ServiceNow
Responsibilities
Hold P&L accountability for delivery function, lead and develop the Consulting Manager team, own the Managed Service operating model, drive the Resource Management function, maintain executive client relationships, partner with BU Lead and Sales on commercial pursuits, govern the firm's ServiceNow delivery methodology, drive a culture of continuous improvement, own the delivery risk register, support the BU's ServiceNow Elite Partner status
Seniority
Senior, hands-on IC with executive accountability
