Digital Workspace Specialist
Core
L2 Digital Workspace Specialist providing on-site deskside support, device provisioning, and remote troubleshooting for Windows/MacOS devices, Microsoft 365, and AV solutions.
Role type
L2 IT Support Specialist (Digital Workspace)
Builds
End-user devices, meeting room AV setups, and secure device lifecycle management.
Domain
Corporate IT Operations / Digital Workspace
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/MacOS troubleshooting, Microsoft 365 administration, end-user hardware repair, AV system support, basic networking (TCP/IP, Wi-Fi), ITSM tool usage, asset management
Preferred skills
Intune/Endpoint Manager, Entra ID, Group Policy, courier coordination
Technologies
Windows, MacOS, Microsoft 365, Intune, Entra ID, Jira Service Management
Responsibilities
Provide in-person support for incidents and service requests; diagnose and resolve hardware/software issues; manage device provisioning and lifecycle (joiners/movers/leavers); support meeting room AV technology; perform basic network troubleshooting and cabling; manage IT asset stock and logistics; log and escalate tickets within SLAs.
Seniority
L2, hands-on IC