Duty Manager
Core
Shift leader responsible for daily front office operations, guest services, and team coordination in a boutique hotel.
Role type
Front Office Duty Manager
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Operational leadership, guest service management, reservation accuracy, team coaching, service recovery, rostering, PMS systems knowledge
Preferred skills
Experience with Opera Cloud, heritage storytelling
Responsibilities
Lead daily front office operations, support and coach the team, manage guest feedback and service recovery, oversee reservations accuracy, ensure cross-department communication, assist with rostering and operational planning
Seniority
Mid-level, hands-on IC
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