L1 IT Customer Support with German and English
Core
Provide accurate and optimal IT solutions via telephone, e-mails, or chat to resolve customer challenges.
Role type
L1 IT Customer Support Specialist
Builds
IT support services for end-users
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
troubleshooting hardware and software, active listening, client orientation, multitasking, shift work availability
Preferred skills
previous customer support experience, technical college or university education
Technologies
Windows, Outlook, Office applications, internet, specific business applications
Responsibilities
Troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware), follow up on existing back-log, communicate with other designated teams and escalate complex issues, comply with project's performance indicators
Seniority
Entry-level, hands-on IC
