Senior ügyfélkapcsolati szakértő
Core
Provide complex back-office support and resolve issues for dedicated business clients in the energy trading and efficiency sector.
Role type
Senior Customer Relationship Expert (Back-office Support)
Builds
Operational support for regional energy trading and energy efficiency solutions
Domain
Energy sector (trading and efficiency)
Deliverable
client delivery
Required skills
Complex case management, cross-functional collaboration, administrative documentation, data management, process improvement, multi-channel communication (phone/email/online/in-person), MS Office, SAP or ERP systems
Preferred skills
Customer and solution-oriented mindset, adaptability to professional challenges, continuous learning
Responsibilities
Answer client questions quickly and professionally, resolve client problems efficiently, maintain accurate client data in systems, collaborate with internal teams, propose process improvements, communicate via phone, email, Teams, or in-person meetings