Assistant Reception Manager
Core
Supporting the day-to-day operation of the Front Office team at a luxury resort, ensuring smooth reception and switchboard operations while delivering exceptional guest experiences.
Role type
Assistant Reception Manager (Front Office)
Builds
Front Office operations and guest service experiences
Domain
Hospitality / Luxury Resort
Deliverable
product features
Required skills
supervisory experience, leadership, coaching, operational decision-making, conflict resolution, roster management, process improvement
Preferred skills
passion for hospitality, communication, organizational skills, attention to detail, flexibility
Responsibilities
Leading and coaching Front Office Supervisors and Reception Agents, managing rotas and staffing levels, monitoring departmental procedures and audits, driving guest satisfaction scores, supporting recruitment and training, resolving guest concerns, conducting team meetings and briefings
Seniority
Mid-level management, hands-on leadership