Reservations Supervisor (Vietnamese Local)
Core
Supervise daily reservations activities to ensure accuracy, efficiency, and compliance with hotel standards while coordinating with revenue and front office teams to maximize revenue and guest satisfaction.
Role type
Reservations Supervisor
Builds
Accurate reservation entries, operational reports, and duty rosters for a luxury hotel group
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation system management, team supervision, revenue strategy alignment, upselling techniques, staff training, inventory coordination, reporting
Preferred skills
Prior supervisory experience, hospitality diploma or university degree
Technologies
Hotel reservation systems
Responsibilities
Supervise daily reservations activities, review agent bookings for compliance, monitor booking channels and queues, assist in managing room inventory, provide guidance to team leaders and agents, assist with training and onboarding, prepare daily reports and duty rosters, promote sales-oriented culture and upselling opportunities
Seniority
Mid-level Supervisor