Fairmont Gold Agent / Reception Agent
Core
Front desk agent delivering luxury hospitality services and managing guest operations at a Fairmont hotel.
Role type
Front Desk Agent (Luxury Hospitality)
Builds
Guest check-ins, check-outs, room assignments, and personalized service experiences
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Front desk operations, guest relations, hotel management systems, payment processing, loyalty program management, multilingual communication (Arabic/English), administrative support
Preferred skills
VIP guest services, luxury hospitality protocols, additional languages (French/German/Spanish), Microsoft Office proficiency
Technologies
Hotel management systems, property management software, Microsoft Office
Responsibilities
Greet guests and manage front desk operations, process payments and maintain guest records, resolve guest inquiries and escalate complex issues, coordinate with housekeeping and maintenance, manage Fairmont Gold loyalty program inquiries, handle telephone inquiries and administrative tasks
Seniority
Individual Contributor, Entry to Mid-level