Senior Service Designer
Core
Strategic service designer shaping end-to-end accessible and efficient services for public sector clients, aligning digital delivery with policy and operational realities.
Role type
Senior Service Designer (Strategic IC)
Builds
End-to-end service visions, structures, processes, and journeys for digital transformation projects.
Domain
Public sector digital transformation (education, social care, criminal justice)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Service blueprinting, journey mapping, ecosystem diagramming, workshop facilitation, stakeholder management, agile collaboration, design thinking, systems thinking, co-design, accessibility design, evidence-based decision making, data interpretation, service vision definition, pitching design value, simplifying complexity, navigating ambiguity, co-creation, tool proficiency (Miro, Lucid, Figma)
Preferred skills
Experience with GOV.UK Service Standard, public sector background, experience in education/social care/criminal justice sectors
Technologies
Miro, Lucid, Figma
Responsibilities
Map current and future service states, align digital delivery with policy and operational realities, facilitate workshops to define service structures and processes, collaborate with multidisciplinary teams (content designers, product managers, researchers), pitch design value to stakeholders, interpret performance data to inform success metrics, visualize complex systems, co-create solutions with clients.
Seniority
Senior, hands-on IC with strategic leadership