Senior Consultant IT Service Management (m/w/d)
Core
Consulting public sector ministries and authorities on building high-performance IT organizations and designing services to support citizens and administration.
Role type
Senior IT Service Management Consultant
Builds
Target Operating Models for IT organizations and IT Service Management processes based on ITIL frameworks
Domain
Public Sector / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
IT Service Management expertise, organizational analysis, process modeling, stakeholder management, workshop facilitation, strategic consulting
Preferred skills
Experience with ITSM tools like ServiceNow, transformation project experience
Technologies
ITIL, ServiceNow
Responsibilities
Advise public clients on strategic and organizational ITSM questions, develop Target Operating Models, analyze organizational and governance structures, lead ITSM process implementation, align business and IT processes for digital services, moderate decision-making workshops
Seniority
Senior, hands-on IC
