Technicien support informatique F/H
Core
N2 IT support technician providing on-site assistance, remote diagnostics, and incident management for end-users.
Role type
N2 IT Support Technician
Builds
IT support services for client organizations
Domain
IT Services / Help Desk
Deliverable
client delivery
Required skills
Windows, Network, Office365, Incident Management, Procedure Creation
Preferred skills
Project Management
Responsibilities
End-user support and assistance, Remote diagnostics of hardware/software issues, Identifying appropriate contacts for problem resolution, Creating and updating procedures, Managing incident backlog autonomously
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