Reservation Agent
Core
Manage guest reservations and PBX operations for a luxury hotel, ensuring seamless check-in/out and high-quality service.
Role type
Reservation Agent
Builds
Guest booking confirmations, reservation modifications, and front-line guest communications
Domain
Luxury Hospitality
Deliverable
client delivery
Required skills
Reservation systems management, PBX operations, Opera PMS proficiency, Microsoft Office, multi-tasking, organizational planning
Preferred skills
Luxury hotel environment experience, proactive problem-solving, guest service orientation
Technologies
Opera, Microsoft Office
Responsibilities
Handle incoming reservation inquiries and bookings, manage PBX calls, assist guests with pre-arrival and on-site requests, maintain accurate reservation records
Seniority
Entry-level to Junior
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