Support Technique L2 (Microsoft 365 & Azure)
Core
L2 technical support for Microsoft 365 and Azure infrastructure, managing critical incidents, changes, and client audits.
Role type
L2 Support Engineer (Microsoft 365 & Azure)
Builds
Operational stability for Microsoft 365 and Azure environments
Domain
IT Infrastructure / Cloud Services
Deliverable
client delivery
Required skills
Incident management, Change management, Technical auditing, SOP documentation, High-severity incident resolution, Proof of concept (POC) creation, Business unit support, Active Directory management, Azure AD Connect, Exchange Server, SharePoint, MS Teams, PowerShell scripting, Hybrid environment management
Preferred skills
Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert
Technologies
Microsoft 365, Azure, Active Directory, Exchange Server, SharePoint, MS Teams, Azure AD Connect, Azure MFA, PowerShell
Responsibilities
Manage critical incidents, problems, and changes; Pilot change processes and track execution; Conduct client audits and propose best practices; Write and review operational procedures (SOPs); Support high-severity incidents and service restoration; Understand client needs and deliver POCs or demonstrations; Support internal teams based on organizational needs
Seniority
Junior to Mid-level (1-3 years experience)
