Technicien support de proximité VIP H/F - Anglais bilingue - CDI
Core
Provide Level 1 and 2 technical support to VIP clients, diagnosing and resolving hardware and software issues.
Role type
Senior IC technical support technician
Builds
IT support services for enterprise clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Level 1 and 2 technical support, hardware troubleshooting, software troubleshooting, ticketing system management, incident tracking, process improvement
Preferred skills
English (fluent/bilingual), strong interpersonal skills, collaborative mindset, adherence to procedures
Technologies
Ticketing systems, hardware, software
Responsibilities
Provide Level 1 and 2 technical support to users, diagnose and resolve hardware and software problems, manage assistance requests via a ticketing system, track incidents and requests to resolution, collaborate with teams on complex incidents, contribute to continuous process improvement
Seniority
Mid-level, hands-on IC
