Technicien de support informatique F/H
Core
Provide technical support and incident resolution for end-users via phone, email, and remote diagnostics, managing tickets and assisting with equipment and application usage.
Role type
Helpdesk technician (IT support)
Builds
IT support services for enterprise clients
Domain
IT Services / Helpdesk
Deliverable
client delivery
Required skills
Windows environment (Office, Windows 7/10/Server), Networking, SQL Server/MySQL/Oracle, Ticket management, Remote diagnostics
Preferred skills
Self-taught background, Autodidactic
Technologies
Windows, Microsoft Office, SQL Server, MySQL, Oracle
Responsibilities
Answer user requests via phone and email, Analyze and formalize client requests, Perform remote diagnostics, Qualify and resolve incidents via ticketing system, Assist users with equipment and application usage
Seniority
Entry-level to Junior
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