Lobby ambassador
Core
Welcome guests, assist with inquiries and requests, and provide personalized service in a hotel lobby.
Role type
Front-of-house hospitality associate
Builds
Guest experiences and hotel service delivery
Domain
Hospitality / Hotel operations
Deliverable
client delivery
Required skills
Guest relations, concierge services, service recovery, VIP escorting, local knowledge, multilingual communication
Preferred skills
Hospitality degree, second language fluency
Technologies
N/A
Responsibilities
Greet guests upon arrival and departure, assist with directions and hotel information, escort VIPs and special occasion guests, support service recovery, promote hotel facilities and events
Seniority
Entry-level to Junior
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