Reception Team Member
Core
Greet guests, check-in, settle accounts, and handle payments while providing exceptional service and promoting hotel facilities.
Role type
Front desk receptionist
Builds
Guest check-in/check-out processes and loyalty program enrollments
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Guest service, payment processing, communication (email/phone), complaint resolution, shift flexibility, up-selling, IT system proficiency
Preferred skills
Opera PMS experience, hospitality industry experience, proactive problem-solving
Technologies
Opera PMS
Responsibilities
Greet and check-in guests, settle accounts, handle guest complaints, communicate with guests via email and phone, promote hotel facilities, enroll guests in loyalty programs, pass shift information to colleagues, complete task lists
Seniority
Entry-level to Junior
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