Apprentice - Customer Service - Central Government
Core
Apprentice role specializing in one of four public service customer support areas (Local Welfare Provision, HGV Levy, Blue Badge Unit, or Northgate Appeals Service Unit) for 1 year, handling inquiries, processing applications, and maintaining records.
Role type
Apprentice Customer Service Advisor
Builds
Managed services for Local Authorities, hauliers, and tribunals
Domain
Public sector / Government services / Customer support
Deliverable
client delivery
Required skills
telephone skills, keyboard skills, Microsoft Excel, Microsoft Word, customer service, listening, verbal communication, organizational skills, problem solving, multi-tasking
Preferred skills
interest in flexible shifts including weekends
Responsibilities
answering customer inquiries, processing applications, fulfilling requests, maintaining database and work records, filing, liaising with appellants, assisting adjudicators in minor administrative functions
Seniority
Apprentice