Collection Excellence Junior Associate
Core
Directing, supervising, and coordinating General Support Collection operations to ensure achievement of administrative, reporting, and support SLA targets.
Role type
Junior Associate, Collection Operations Management
Builds
Collection operations workflows and vendor performance management
Domain
Financial Services / Collections
Deliverable
dashboards & analysis
Required skills
SLA monitoring, KPI formulation, vendor contract management, manpower planning, operational expense calculation, Microsoft Excel, Google Sheets, Google Docs
Preferred skills
Leadership, stakeholder alignment
Responsibilities
Circulating documents for management approval, supervising General Support Collection operations, coordinating manpower fulfillment with HR, monitoring Ops Support team workflow, serving as primary contact between users and vendors, formulating and monitoring vendor KPIs/SLAs, overseeing vendor invoice calculations and payment requests