(Junior) IT Service Desk Mitarbeiter (m/w/d)
Core
First-level IT support and service desk management ensuring rapid resolution of technical issues and high user satisfaction.
Role type
Service Desk Manager (First-Level Support)
Builds
IT client systems and support processes for internal users and external partners
Domain
Retail / IT Operations
Deliverable
client delivery
Required skills
Windows, Mac OS, Active Directory, iOS device support, hardware troubleshooting, Jira Service Management, MS Teams, M365, Confluence, Barramundi
Responsibilities
Manage incident resolution for hardware and software issues, administer user accounts and permissions, support 2nd level IT client system development, act as central contact for stakeholders, maintain knowledge bases and user guides
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