Guest One Touch Service Agent - Saudi Only
Core
Primary point of contact for guests handling all requests via single channel to ensure prompt resolution and seamless service.
Role type
Guest One Touch Service Agent
Builds
Guest experiences and operational efficiency across hotel departments
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Guest request management, inter-departmental coordination, service recovery, concierge services, data privacy compliance, conflict resolution, PMS proficiency
Preferred skills
Luxury hotel experience, One Touch Service environment experience, Microsoft Office proficiency
Technologies
Property Management Systems (PMS), Guest request management systems
Responsibilities
Serve as primary contact for guest requests via phone/email; Coordinate with Housekeeping, Engineering, F&B, Security; Record and track guest requests; Handle wake-up calls, reservations, and transportation; Resolve complaints and escalate issues; Promote hotel facilities and services; Monitor service response times.
Seniority
Individual Contributor