Reservations Supervisor - Saudi only
Core
Oversee daily operations of the Reservations Department to ensure accurate booking management, revenue optimization, and exceptional guest service.
Role type
Reservations Supervisor
Builds
Reservation inventory, room availability, and booking data within the Property Management System
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, PMS proficiency, upselling, report generation, team coaching, data accuracy, multi-tasking
Preferred skills
Knowledge of local events and market trends, sales skills, cultural adaptability
Technologies
Microsoft Office, OPERA
Responsibilities
Supervise daily reservation operations, manage incoming bookings via phone/email/online, coach reservations team, monitor room inventory and rate integrity, handle complex/VIP reservations, coordinate with Front Office and Revenue Management, prepare reservation reports, assist with agent training, promote hotel packages and special offers
Seniority
Mid-level, hands-on IC