Opérateur Conduite d'Activité
Core
Daily management of intervention requests, technical escalations, and workload planning for enterprise telecom and digital security markets.
Role type
Operations Coordinator / Production Management Assistant
Builds
Intervention scheduling, reporting, and quality/performance dashboards for telecom and digital security networks
Domain
Telecom, IP security, and digital solutions
Deliverable
dashboards & analysis
Required skills
Planning and scheduling, technical escalation management, workload planning, quality and performance indicator monitoring, client relationship management, analytical synthesis, oral communication, call handling
Preferred skills
Leadership, objective-based management, team coordination
Technologies
Reporting files, performance indicators
Responsibilities
Pilot intervention request planning and management, process KO visit reporting files, manage technical escalations (field and client), manage workload plans, pilot quality and performance indicators
Seniority
Mid-level, hands-on operational role
