Overnight Front Office Supervisor
Core
Lead overnight operations for the Front Office, ensuring service standards for Front Desk, Bell, and Valet while managing guest concerns and VIP arrivals.
Role type
Senior Front Office Supervisor (Overnight)
Builds
Guest registration, checkout, and room assignment processes for a luxury hotel
Domain
Hospitality / Luxury Hotel
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Supervisory experience, Opera Cloud proficiency, multitasking, conflict resolution, SOP development, team coaching, audit execution, payment processing
Preferred skills
Luxury hotel background, leadership in high-pressure environments
Technologies
Opera Cloud, Microsoft Office
Responsibilities
Lead daily overnight operations, handle guest concerns and VIP reservations, coach and train Front Desk and Bell teams, conduct quality audits, manage house bank and payments, develop training programs
Seniority
Senior, hands-on IC