Channel Insights Manager

San Francisco, CA, us💼 Full-time💰 $109,000–$109,000🗓 2026-07-21 → 2026-09-26

Core

Drive performance visibility, partner outcomes, and cross-functional alignment across the service and channel ecosystem to safeguard SLAs and improve customer experience.

Role type

Functional Manager, Channel Insights

Builds

Actionable strategies for operational efficiency, partner performance, and brand health

Domain

Insurance / Operations & Supply Chain

Deliverable

Dashboards & analysis

Required skills

Advanced analytics, root cause analysis, stakeholder influence, action planning, performance framework design, SQL, Tableau, Power BI

Preferred skills

Cross-functional leadership, process improvement, risk mitigation, coaching

Technologies

SQL, Tableau, Power BI, GitHub

Responsibilities

Monitor and analyze channel performance metrics (SLAs, KPIs, scorecards); Translate data into actionable insights for business decisions; Identify and resolve complex operational issues impacting partner performance; Lead cross-functional initiatives to align internal teams and external partners; Develop and track performance action plans; Coach team members on analytical thinking and stakeholder engagement

Seniority

Manager, hands-on functional leadership

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About SquareTrade

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, gene